Privacy Policy and Terms of Use

1. Introduction

Welcome to AgentWide ("we", "us", or "our"). AgentWide is a professional real estate productivity platform designed for licensed real estate agents, brokers, property owners, and prospective buyers to manage property listings, client records, and representation agreements.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect when you use the AgentWide mobile application and related services, how that information is used, how it is protected, and how you can manage or delete your data.

This policy applies to all users of the AgentWide mobile application.

2. Information We Collect

We only collect information that is necessary to provide you with the features and services of AgentWide.

A. Information You Provide to Us

Account Information: When you create an account or your brokerage sets up your profile, we collect your name, professional email address, phone number, and brokerage or agency affiliation.
Real Estate & Licensing Details: Real estate agents may provide their licensing jurisdiction and license number to verify their professional credentials.
Property Listings & Media: When you create or manage a property listing, we collect property details such as address, price, specifications, descriptions, photos, and floor plans.
Client & Deal Records: Contact details, notes, and transaction statuses you choose to maintain for your clients within your account.
Support Inquiries: Information you provide when contacting our support team for assistance.

B. Information Collected Automatically

Device & App Information: General device details such as device model, operating system version (iOS or Android), language preference, and app version to ensure the app functions properly on your device.
Performance & Reliability Data: Anonymized diagnostic logs and crash reports to help us identify and fix technical issues and keep the app running smoothly.

C. Device Permissions

With your explicit consent, AgentWide may request the following device permissions:

Location: Used to show property listings on the map near your current location and to help you locate properties you visit.
Camera: Used if you choose to take photos of properties or upload a profile picture directly within the app.
Photo Library: Used if you choose to select existing photos or floor plans from your device to attach to a property listing or your profile.
Contacts: Used only if you choose to import a contact into your client list. We do not copy, harvest, or transmit your entire contact address book.
Notifications: Used to deliver alerts about client inquiries, agreement updates, and listing status changes.
Face ID / Biometrics: Used locally on your device for fast and secure login. Your biometric data is stored securely on your device and is never sent to our servers.

You can manage or revoke these permissions at any time through your device's System Settings.

3. How We Use Your Information

We use the information we collect strictly for legitimate business and service purposes:

To create and manage your user account.
To display, organize, and manage real estate property listings.
To assist agents in managing client records and representation agreements.
To display properties on interactive maps and help you find nearby listings.
To send important notifications regarding your account, listings, or client inquiries.
To provide customer support and respond to your inquiries.
To protect the security and integrity of our platform and prevent fraudulent activity.

4. How We Share Information

We do not sell, rent, or monetize your personal information to third parties, marketers, or data brokers.

We only share information with trusted third-party service providers who assist us in operating our application, and only to the extent necessary for them to perform their services:

Map & Location Services (Google Maps): To display property listings on maps and provide location search capabilities.
Push Notification Services (OneSignal): To deliver real-time notifications to your mobile device.
Diagnostic & Reliability Services (Sentry): To monitor app health, identify bugs, and resolve crashes.
Cloud Hosting & Infrastructure: Secure cloud servers that host our databases and application securely.

All third-party service providers are bound by strict confidentiality and data protection obligations and are prohibited from using your data for any other purpose.

We may also disclose information if required to do so by law, court order, or governmental authority, or to protect the rights, property, and safety of AgentWide, our users, or the public.

5. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, alteration, or misuse. All communications between the mobile application and our servers are encrypted using industry-standard secure socket protocols (HTTPS/TLS). Stored data is maintained in secure facilities with restricted access.

6. Account & Data Deletion (Your Rights)

You have full control over your personal data and account.

How to Delete Your Account In-App

You can permanently delete your account directly from within the AgentWide mobile application at any time:

Open the AgentWide app.
Go to the Settings tab in the bottom navigation.
Under the Account Actions section, tap Delete Account.
Confirm your choice when prompted.

Upon confirmation, your account will be immediately closed, and your personal profile, credentials, and associated listing records will be permanently and irreversibly removed from our active systems.

Online Deletion Request

If you are unable to access the app, you may request account and data deletion by emailing us at support@agentwide.com with your registered email address. We will process your request promptly.

7. Your Privacy Rights

Depending on where you live, you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information.
Withdraw consent for any optional processing at any time.

To exercise any of these rights, please contact us at support@agentwide.com.

8. Children's Privacy

AgentWide is a professional business application intended solely for licensed real estate professionals and adult clients. The application is not intended for or directed toward children under the age of 18. We do not knowingly collect personal information from individuals under 18. If we become aware that personal information of a person under 18 has been collected, we will promptly delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When updates occur, the "Effective Date" at the top of this policy will be revised. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Application: AgentWide
Support & Privacy Email: support@agentwide.com
Website: https://agentwide.com

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AgentWide Privacy Policy